Politique d’expédition

SHIPPING POLICY — DOGVENTURE

Last updated: 13/09/2026

PROCESSING TIME

All products sold by Dogventure are manufactured individually for each order (see our Terms of Service, Section 4). Once your order is confirmed and payment has been received, we will hand your product over to the shipping carrier you selected at checkout within 3 business days.

Business days are Monday through Friday, excluding public holidays in Spain. Orders placed on a weekend or public holiday will begin processing on the next business day.

SHIPPING RATES AND CARRIERS

Shipping rates are calculated automatically at checkout based on your delivery address, the weight/dimensions of your order, and the carrier you choose. The exact rate and available carriers will be shown to you before you complete your payment, so you always know the full cost in advance.

DELIVERY TIMES

Estimated delivery times depend on the carrier and destination selected at checkout and will be shown to you during the ordering process. These are estimates only; once your package has been handed over to the carrier, delivery times are managed by that carrier.

DELAYS

If we become aware of a delay in processing or dispatching your order, we will notify you by email, using the email address you provided when placing your order, as soon as reasonably possible. Where a delay is significant, we will let you know the new expected timeframe and, where applicable, your options (such as waiting for the order or requesting a cancellation with a full refund, subject to Section 4 of our Terms of Service for custom-made products already in production).

We are not responsible for delays caused by the carrier after the package has been dispatched, customs processing, or other circumstances outside our reasonable control, but we will assist you in tracking your order where possible.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where provided by the carrier), sent to the email address used at checkout.

RISK OF LOSS

Risk of loss or damage to the products passes to you upon delivery to you or to a person indicated by you to receive the package, in accordance with applicable EU consumer law. If your package arrives damaged, please contact us at dogventure.es@gmail.com with photos of the damage as soon as possible so we can assist you.

INTERNATIONAL SHIPPING AND CUSTOMS

If you are ordering from outside the European Union, your order may be subject to import duties and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the price of the product or the shipping cost shown at checkout. We have no control over these charges and cannot predict their amount.